You can track your order by clicking here.

Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from:"

Unfortunately, all orders are final and we are not able to edit or change them. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may submit a request to send them back for a refund as long as they are unopened and unused.

You can contact one of our Lash Experts Monday through Friday between 9:00am – 5:00pm PT at or via phone at (424) 398-7111.

Thank you for your interest in Lilly Lashes! Please email us at


Tracking is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our Lash Experts at

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged products.  If an item may be considered defective, please email indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed within 30 days from the day of purchased. If the product is deemed defective by, you will be eligible for a refund or replacement of the same item.

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from orders. In case delay, lost or stolen packages, please fill out a claim at so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

Processing time is 1-2 business days. Regular orders and Rush Handling will be processed and shipped out from our warehouse in 24 hours with the exception of orders placed Fridays after 2 pm PST, or orders received during the weekend or Holidays. These orders will be processed the next business day.

All packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. If you require a reshipment, a reshipping fee of $5.99 will be charged.

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee on all orders will be $5.99. Lilly Lashes is not responsible for any lost or stolen packages due to incorrect information provided at time of purchase.


Yes, we ship to almost every country worldwide. Unfortunately, we currently do not ship to Mexico, Russia, Iran, Iraq, Pakistan or Afghanistan.

All orders must be entered and processed in English.

Yes, we can add shipping to AE/SA/QA/UAE. All addresses and information should be in English. Our international carriers do not accept PO Boxes as the shipping address.

Lilly Lashes orders are processed in US Dollars. If you would like to convert your currency to US Dollars click here.

At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.  Please note that some Customs and Duties can be applied once the order arrives to the country of destination.

All international packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. For any international delivery issues, please contact your carrier with the tracking number provided.


Signing up is easy! Simply create an account on by entering your name, email address, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account and/or email subscription with us - you’ve already been enrolled in our rewards program! Learn more about earning and redeeming rewards here.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed for $$ off future purchases.

You also earn points for sharing Lilly Lashes with friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday! In addition to earning points, members get early access to new product launches & promotions. You can view the full list of perks on our rewards page.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.


Your Lilly Lashes monthly auto-replenishment/auto-delivery will be sent out as often as you wish! Most of our customers choose every 30 days.

You will receive 20% off every shipment, plus FREE shipping on every  auto-replenishment/auto-delivery.

No. At Lilly Lashes we strive to provide the best customer experience possible, which is why we process all orders as quickly as possible. While you may have gone into your account to cancel your subscription, your order has most likely already been processed. In order to cancel an order you must contact us at or (424) 398-7111.

At Lilly Lashes we want you to be able to get the lashes you want when you want them, and if you change your mind, we’re here to help. Auto-replenishment/auto-delivery can be managed online in your account, or you can contact our customer support team to help you modify your subscription any time.

1. Click here to log into your subscription account and click the "Subscriptions" tab.

2. Select your active subscription and you'll be able to swap, skip or cancel.

Please note: Orders are processed immediately. You are eligible to cancel your subscription after your second charge/delivery, however, if a subscription order has already been processed that shipment will be shipped and billed to you accordingly and your subscription will be cancelled for all future shipments.

Going out of town, or haven't had a chance to enjoy your lashes yet, we get it. Don't worry, you can easily skip a shipment by logging into your subscription account, or contact us and we'll help you skip a future subscription shipment.

1. Click here to log into your subscription account and click the "Upcoming Orders" tab.

2. Click the "Skip" button to skip your next subscription order.

You will be billed when your Lilly Lashes subscription order is shipped out.

Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to within 30 days of purchase and we will be happy to assist you with a replacement or refund.

1. Click here to log into your subscription account and click the "Subscriptions" tab.

2. Select your active subscription, scroll to the bottom of the page and click the "Swap product" button.

1. Click here to log into your subscription account.

2. Under the "Payment method" tab you can easily edit your payment method.


Our Self-Adhesive lashes are unique to the lash world. We took our famously gorgeous 3D faux mink lashes and put them on a reusable, cushiony, self-stick band. First class lash styles, 5-star comfort-level! These lashes basically apply themselves. The black tacky band combined with your own body heat work together for a glam look that will last all day (or night!)

Yes, our Self-Adhesive lashes are latex-free.

STEP 1: Curl your natural lashes and apply a light coat of mascara, if desired.

STEP 2: Remove lash holders from tray and peel off lashes.​ Measure and trim the lashes to fit your eyes. Place lash holders back on tray to store lashes when not in use.

STEP 3: Apply the lashes along the lash line, pressing on the band to secure it to the skin. Your body heat will help the lash band stick and stay on all day!​ For extra security, apply lashes with an applicator and press them together with your natural lashes along the band. The black band mimics the look of eyeliner for a finished look.

You will still get great results applying our Self-Adhesive lashes over eye makeup, but for optimal performance and durability, we suggest applying them on clean skin. The black band also doubles as eyeliner! Once applied, complete your eye makeup routine. If you're applying over eyeliner or eyeshadow, consider cleaning your lashes more frequently to maintain their adhesive quality.

Our Self-Adhesive lashes can stay on for 12+ hours and are reusable for up to 5+ wears with proper care and storage.

When you're ready to take off your Self-Adhesive lashes, delicately lift and peel the band away from your lash line starting from the outer corner and moving inwards. If you need a little extra help, you can put a small amount of oil-free makeup remover near the band with a cotton swab or your fingertips and gently keep peeling.​

Always store your lashes on their original lash holders to preserve stickiness and shape.

After 2-3 wears, wipe the lash band with an oil-free makeup remover or water to clean and reactivate the adhesive.​

Warm the lash band with a hair dryer for 5 seconds and apply again.

Once the lash band is no longer tacky, you can extend the life of your lashes by using one of our lash glues to apply like a standard strip lash.

Absolutely! These will certainly be your new favorite performance lashes. They will stick with you through it all! See what we did there!? Perfect for the stage, track, court, and even the gym!

Some factors that could negatively affect the application of your Self-Adhesive lashes are not pressing them down enough on your lash line to secure the adhesion, oily eyelids, applying over too much eyeliner, and getting the lash band wet.

Here are some tips and tricks you can try:

- Blot your lids with an oil blotting sheet before applying.
- Warm the lash band with a hair dryer for 5 seconds before applying.
- After the lashes have been applied for a few minutes, hold down the inner and outer corners with your fingers. Your body heat will help activate the tackiness of the band for a better adhesion.
- Use an applicator to fuse the lashes with your natural lashes by pressing them together at the lash line, along the band.
- Sneak in a little Power Liner on your inner and outer corners to help with any lifting after a few wears and to also finish off your look.


Lilly Lashes 3D Undercover Lash Extensions are created with the same high quality fibers as our strip lashes but there are three major differences:

(1) Application: Our Undercover lashes are individual clusters applied underneath your natural lashes for a more natural, seamless look while traditional false eyelashes are applied above your natural lashes on your lash line.

(2) Size: These at-home lash extensions come in small segments, providing a more customizable look compared to traditional strip lashes, which are pre-made in a single strip.

(3) Length of wear: Our lash extensions are applied with a long lasting bond for multi-day wear.

We created at-home lash extensions with the same high quality, handmade, 3D layered patterns as our iconic styles.​ 3D Undercover Lash Extensions feature soft, fluttery layers of faux mink hair fibers and mimic the look of real lash hairs (no fake, plastic looking lashes here!). We created lash clusters in various sizes and lengths for ultimate customization, including 2 smaller inner corner lashes.

Click here to watch a step by step video


STEP 1 - Apply LASH ANOTHER DAY Extended Wear Lash Bond
STEP 2 - Apply lash clusters to the underside of natural lashes
STEP 3 - Using applicator, press lash clusters & natural lashes together

How do I apply my 3D Undercover Lash Extensions?

Ensure they are clean and free of any lingering makeup residue or oils. Make sure your lashes are completely dry before beginning application.

Apply bond to your natural lashes as you would mascara. Using the spoolie, focus on applying the adhesive to the base of your lashes.

Next, apply bond to the band on the inside of the lash cluster using the ball tip. Allow it to dry for 20-30 seconds and become tacky before beginning application.

Click here to watch a step by step video

If using THE BOND ELIMINATOR Adhesive Remover, open by cutting the tip of the nozzle with scissors. Please note, any oil-based makeup remover can also be used for removal.

STEP 1 - Squeeze a drop of remover onto a cotton swab or your fingertips.

STEP 2 - Apply remover where the lash clusters and your natural lashes meet to loosen the bond. Wait a few seconds and gently remove the lash clusters.

STEP 3 - Massage remover throughout your natural lashes to remove any excess adhesive before washing your face and rinsing your natural lashes clean.

To keep your lashes looking pristine, follow these cleaning steps:

Gently Remove Adhesive: After wearing your lashes, carefully peel off any adhesive from the lash band using tweezers or your fingers. Be gentle to avoid damaging the lashes.

Cleanse: Submerge your lashes in the cleansing solution for a few minutes. Gently brush through the lashes with a spoolie or a lash brush to remove any makeup or debris.

Rinse and Pat Dry: Rinse the lashes thoroughly with clean, lukewarm water. Pat them dry with a lint-free cloth, being careful not to tug on the lash fibers.

Store Carefully: Safely store your clean lashes in their original packaging or a dedicated lash case to protect them from dust and dirt.

The lashes are made for multi-day wear. For longevity, keep oil-based products away from the eye area. If needed, touch up with the bond and sealer.

Yes! With the right care, you can enjoy our 3D Undercover Lash Extension Clusters over and over again. Here's how to make the most of your lashes:

- Gently Remove Adhesive: After enjoying your lashes, carefully remove any adhesive residue from the lash band using tweezers or your fingers. Be gentle to avoid damaging the lash band or the fibers.

- Cleanse & Sanitize: Soak your lashes in a mixture of warm water and a mild, oil-free makeup remover. Gently brush through the lashes with a clean spoolie or a lash brush to remove any makeup or debris. Rinse them thoroughly and pat them dry with a lint-free cloth.

- Store with Care: Place your clean lashes back in their original packaging or a lash case to protect them from dust and dirt. Run through the lashes with a spoolie to separate the hair fibers.

- Handle with TLC: When reapplying your lashes, be gentle to prevent any damage to the lash band or the fibers.

Our lashes are designed for easy, gentle removal using our specially formulated adhesive remover or an oil-based makeup remover. Your natural lashes will remain unharmed, ensuring a seamless and safe lash experience.

Yes we designed the system with sensitive eye customers in mind. We recommend placing the lashes slightly above the lash line for a more comfortable fit.

Yes! You can continue wearing makeup while wearing our 3D Undercover Lash Extensions. However, we recommend that you avoid wearing mascara to increase the longevity of wear and the number of times you'll be able to reuse the individual clusters.

Avoid getting your lashes wet for at least 24 hours after application. Additionally, we recommend avoiding full submersion in water. While they may get slightly wet during a shower or splashed in the pool, if your lashes do get wet, allow them to completely air dry. Once dry, use the applicator to press the clusters and your lashes together. Reapply additional bond and sealer as needed to ensure a secure bond.

To wash your face, use an oil-free makeup wipe (we find this the easiest way!), or use an oil-free cleanser with a wash cloth or cotton pad to gently cleanse your skin and remove makeup. Avoid your lash line and be mindful not to touch your lashes in the process.

Make sure you start with clean, dry lashes. Avoid using any oil-based products around your eyes, as they can compromise the adhesive.

Make sure you're using enough bond on your natural lashes. Comb through your lashes with the spoolie and use the ball tip to focus bond at the base of your lashes. Additionally, make sure you're applying bond directly to the clusters as well. Give the bond time to get tacky before applying the clusters.

Once lash clusters are applied, don't forget to press your natural lashes and the clusters together using the applicator. Make sure to provide enough pressure to bind the clusters to your natural lashes and activate the bond.

Avoid getting your lashes wet for at least 24 hours after application. If your lashes do get wet, allow them to completely air dry. Once dry, use the applicator to press the clusters and your lashes together. Reapply additional bond and sealer as needed to ensure a secure bond.

It takes most people a couple of applications to master the process. Be patient and practice, and soon lash application will become a breeze! For our experienced customers, it only takes a few minutes per eye to put on a full set of 3D Undercover Lash Extensions!

While wearing lashes, it's recommended to only use oil-free products and avoid oil-based products. When it comes to removal, you can use oil-based products as these will help break down the adhesive.

Yes! Although the lashes come in pre-mapped styles, you can use the outer two segments to create a cat eye effect. If you want a more natural look, you can use the shorter segments.

You have the freedom to stack these lashes, as they are fully customizable.

Select your preferred cluster size and apply only two to the outer corner, or opt for our 'Espionage' style, designed for a flared cat-eye look.

Secret Agent features shorter and longer lashes that alternate to beautifully mimic the natural lash pattern. Espionage style features a V-shaped pattern with a flared design, with longer lashes on the outer corners.

Yes, the lashes are meant for underneath the lash line. However, we encourage your creativity! The lashes work beautifully on both the bottom or top of your natural lashes.

When it's time for a touch-up, follow the same application method as your initial use. To keep your products safe and organized, utilize the provided lash case and the box that came with the other components.

The inner corner lashes allow for ultimate customization. Designed to mimic the size of your natural lashes, they blend seamlessly to create an overall natural effect.